FAQ

Japan Helpline provides access to Japanese/English support, primarily for use in emergencies. Our fully bi-lingual consultants can assist with translations over the phone, contacting emergency services (like ambulance or police) on your behalf or provide references for specific emergency situations.

You may experience situations where you need help with interpretation over the phone. This could be when you are trying to explain something to an official at the ward/city office, the bank clerk that you want to send money overseas, or you may not understand the question that you are being asked by the postal worker as you try to send a parcel home. In these cases Japan Help Line can act as your virtual interpreter.

If you get something in the mail or have other documents that you would like us to have a look at we are happy to provide you with a summary of what they are about but we are unable to assist with direct translation of documents.

Translation of documents is not included in the service. Regular day to day conversational interpretation is also not covered.

Japan Help Line cannot give direct legal, medical, technical or other specialized advice or consultation.

Every call to the 24-Hour Japan Help Line is answered by a trained, fully bi-lingual (Japanese/English) consultant. All consultants are experienced with assisting visitors to Japan, whether they be visiting, relocating temporarily or making a permanent move.

The 24-Hour Helpline support can be conducted in English or Japanese.

The Japan 24-Hour Helpline is available from anywhere in Japan. Calls can be made from anywhere in the country.

Japan 24-Hour Helpline cannot be accessed from outside of Japan.

Although use of the Helpline is restricted to those inside Japan, you can sign up from anywhere at anytime.

You can access the Japan 24-Hour Helpline from any phone or landline.

Japan 24-Hour Helpline never closes. You have access all year round.

There are no extra fees. All inquiries covered by the Helpline are included with registration.

Your Japan 24-Hour Helpline registration extends to your immediate family. Friends are not included.

We do not conduct on-site accompanied support. However, you can call the Helpline for on-the-spot interpretation at a clinic or hospital.

We do not offer on-site accompanied assistance.

All of our operators are fully trained and bi-lingual. Particular operators are not available upon request.

All personal information and inquiry data are kept on-site and secure. Non of your personal information will ever be shared with a third-party.

Once payment is received, no refunds will be made. Your registration to the Japan 24-Hour Helpline can be cancelled at any time and upon request your personal information can be deleted in line with the GDPR guidelines. However, payment is closed at the start of any registration term. All sales are final.